FAQ'S

At Limit Lace, we want your shopping experience to be as smooth as possible. Below are answers to the most common questions our customers ask.

1. Where is Limit Lace located?

We are based in Newtown, New South Wales, Australia. All our orders are processed and shipped from Australia.

2. Do you ship outside Australia?

Currently, we only ship within Australia.

3. How much does shipping cost?

Shipping is completely free on all orders across Australia.

4. How long does delivery take?

  • Processing time: 1–3 business days

  • Transit time: 4–7 business days

  • Total delivery time: 5–10 business days
    Orders placed before 05:00 pm will be processed the same day.

5. What payment methods do you accept?

We accept the following major payment methods:

  • Visa

  • MasterCard

  • American Express

  • JCB

  • Maestro

  • Diners Club

All payments are processed in Australian Dollars (AUD).

6. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking details.

7. What is your return and refund policy?

Please refer to our Refund Policy page for detailed information on returns, exchanges, and refunds.

8. What if I receive a faulty or wrong item?

If you receive an incorrect or defective product, please contact us within 7 days of delivery at support@limitlace.shop, and our team will assist you with a replacement or refund.

9. How can I contact customer support?

You can reach us via:

10. Do you offer discounts or promotions?

From time to time, we run special promotions and sales. Subscribe to our newsletter to stay updated on exclusive offers.